FAQ

WHAT IS VIRGIN / REMY HAIR ?

Virgin hair is chemically unprocessed human hair, which is collected from a single donor (the donor could be Indian, Malaysian, Brazilian, etc). Our virgin hair is remy hair that has not been altered by dyes, perms, bleaches, or harsh washes. We only uses grade 8A and Indian Remy virgin hair, which is the highest quality hair on the market.

What is the difference between remy and non-remy hair?

Remy hair is gathered from the head of donors/producers in such a way as to keep the hair’s cuticles properly aligned in relation to its neighboring hairs. This means the hair remains softer and silkier, and is useful in producing higher-quality wigs, extensions and hairpieces.

CAN THE HAIR BE DYED ?

The hair extensions can be dyed or flat ironed, all hairs are in their natural color but client can add different color or length.

PAYMENT INFORMATION ?

Due to the nature of our business, and for security reasons, we only accept Master Card and Visa as processed via PayPal method of payment for online orders we also accept bank transfers or cash in person. No cheques.

Unless specified differently by management, all orders made before 1pm on Week days are processed the same business day after clearance of payment.

Can I cancel or make changes to an order?

Once an order is placed, it is immediately entered into our processing program, and cannot be canceled or changed.

Delivery:

Orders are processed and shipped the same day(Mon-Thu). Only Saturday deliveries are processed on Friday. You can find more information on our delivery rates on the Shipping page.

How do I track my order?

You will receive an email with your tracking number announcing that your order has been shipped. You may sign in to your PayPal account and you will have the ability to review all of your past orders placed with us. By clicking on the order number you will find specific details, such as order status, for that order.

Returns:

You can exchange or refund your order within 28 days as long as it has NOT been OPENED or removed from the main packaging. For more details please visit our Legal Notice pages.

REFUNDS

Return for Refund must be returned within 14 day

Return & Exchange must be within 28 days

To qualify hair Must be in original packaging see our return and exchange policy page.

Contact details
Tel: +44 07803 446 087
E-mail: info@hairstorylondon.com

Hairstory London


6 Bravington Place

London

W9 3AE

News

Find all the details about our latest promotions and offers here.